Our Services

We specialize in analyzing your unique needs and offering personalized solutions that provide the highest level of protection and security. With access to a broad network of reputable insurers and sureties, we negotiate the best terms and rates on your behalf, ensuring you receive the value and coverage you deserve.

At Fidex, we guarantee the best options and a service tailored to your specific requirements

At Fidex, we provide personalized service to manage the delivery and oversight of your products and services. This includes guidance on your insurance programs, informational sessions, staff training, and regular status reports.

Our account management ensures efficiency, transparency, continuous updates, and ongoing coverage improvements, all aimed at enhancing risk management and strengthening protection for your company.

At Fidex, we are dedicated to delivering prompt and effective responses to any incident, ensuring efficient claims management and comprehensive support throughout the entire recovery process. From start to finish, we work to ensure your losses are fully recovered.

Additionally, we provide expert guidance on your policies, help evaluate the necessary coverage, assist with documentation and evidence collection, and facilitate clear and effective communication with insurance companies.

During and at the end of the contracted programs’ term, we evaluate claims and coverages used, identify changes in risk exposure and emerging risks, and coordinate the transition to new coverages.

Through data analysis using analytical tools and our specialized staff, we ensure any coverage gaps are properly filled, maintaining continuity in insurance and surety programs while adapting coverage to current client needs.

Through technological platforms, we promote agile communication and effective response with all our clients, ensuring a more complete and personalized risk management approach for each program.

We manage risks through data analytics, identifying risk patterns, studying claims, and assessing complex scenarios. This allows us to provide our clients with recommendations based on real data, optimizing coverage and risk mitigation strategies.

Our platform for Administrators streamlines the management of inter-policy transfers and provides easy access to employee policy documentation. Key features include:

• Policy Movement Tracking: Add, remove, or update employees efficiently.
• Quick Access:
  Certificates available within 24 to 72 hours after processing.
• 24/7 Printing: Certificates ready for printing at any time.
• Detailed Reports:
  Access reports on insured individuals by policy and term.
• Secure Storage:
  Policy copies available for access at any time.

Our Digital Assistant is available 24/7 to provide information and support on key aspects of policyholder services. Some of the features include:

• Guidance for reporting claims
• Assistance with the policy quote process
• Clarification of coverage details and answers to frequently asked questions
• Información de contacto directo con Fidex
• A personalized approach based on the insurer

This service is designed to provide an efficient and personalized experience for the end policyholder, including your company’s employees.

Our app provides 24/7 access to key policyholder services. Some of its features include:

• Direct Access for Employees:
  Employees can quickly access their policy information, reducing response times from HR teams.
• Policy Details:
  Provides comprehensive information on policies contracted with Fidex, including auto, life, and major medical expense coverage.
• Claims Guidance:
  Offers step-by-step instructions for filing a claim and allows employees to download necessary forms.

This tool is designed to enhance the experience for both employees and policyholders, offering fast and easy access to essential insurance information.

Our Claims Portal for Major Medical Expenses is an online platform that allows remote generation and management of claims reports. Some of its key features include:

• Claim status: Check the current status of your claims in real time.
• Claims history: Access information on previous claims.
• Direct interaction:
  Communicate directly with Fidex through the platform.
• Document download and upload:
  Download required forms and upload relevant claim information.
• Family management: Allows managing both personal and family claims.

This portal is designed to provide you with a convenient and efficient experience in managing Major Medical Expenses claims, all from the comfort of your device, at any time.